Classroom Policy

CLASSROOM DISTRACTIONS

To provide a classroom experience that is free of distraction, allergens, and conducive to learning, we ask students to not bring in any children or pets. Students who violate this policy, will be turned away or asked to leave the class. Rescheduling may not be an option if there are no other classes available with seats open.
A $30 rescheduling fee will apply for violating this policy.

ATTENDANCE

Classroom instruction provides an educational experience that allows students to benefit from the guidance and abilities of the instructor, as well as the exchange of values and ideas among others in the class. For that reason, class attendance along with being punctual, is important. We ask students to arrive 15 minutes prior to the class start time to facilitate check-in procedures. Please plan your travels in advance to ensure an early arrival.

Check-in Procedures

• Signing the sign-in sheet
• Approving spelling on roster and/or sign-in sheet
• Completing name tag
• Finding a seat and settling in
• Gathering materials and supplies needed for the class

LATENESS

Content covered during the missed time will not be reviewed as it would affect all class participants.

0 – 15 Minutes after class time

Students that arrive within 0 – 15 minutes after the class start time, will be allowed to stay and complete the course.

15 – 45 Minutes after class time

Students that arrive within 15 – 45 minutes after the class start time, may need to be rescheduled if a skills check has already been completed for all students. The student can opt to complete the remainder of the course, but will need to complete missing portions in order to receive their certification.

45 Minutes or Later

Students that arrive 45 minutes after the class start time will need to reschedule as a significant amount of content and skills check will have been covered. There is a $30 penalty fee that will be added for a rescheduled date. If there are topics that have not been covered yet that do not build on the previous taught material in the class, the student can opt to stay to complete those portions. The missing portions will still need to be completed in order to receive their certification.

NO SHOW

Please see our No Show policy.

NO SHOW

Students are considered a NO SHOW if no attempts to reschedule within the permissible timeframe were made and the student is not present the day of the scheduled class. Students who are a NO SHOW will not be issued any refund, credit, or be rescheduled to another class.

REPLACEMENT OR MISPRINTED CARD

To request a replacement or have a certification certificate or card re-issued via email, you can contact us at 1-917-215-6826 (call, text, or WhatsApp) or email us at [email protected] to start the process. All current replacement costs related to your certifying organization and shipping fees for physically mailed replacements, can be discussed further via phone or email.

Checking for errors

Students are responsible for confirming the spelling and formatting of their own names on student accounts and roster sign-in sheets at the beginning of the class. Failure to notify the instructor or administrative staff of any errors will hold the student liable for any cost associated to modify, reprint, or mail the new card or certificate. If the certifying organization does not charge any fees and only a digital format is needed, then no re-processing fees should be charged to the student to receive a replacement card.

E-LEARNING & ONLINE COURSES

Application: E-learning and online courses are considered asynchronous classes which can be completed at the students leisure without the live presence of an instructor. For this reason Credits or Refunds (whether partial or whole), will not be issued once a class registration has taken place.

If you registered for an e-learning course directly through another provider, please contact their customer support for further assistance. Students taking a non-live online course provided by us, usually receive access to custom videos within a week and existing pre-recorded videos within 24-48 hours of cleared payment.
E-books and digital supplemental learning materials are sent within 24-48 hours of cleared payment.

TECHNICAL ISSUES:

If there are any technical issues with viewing course content delivered directly by our organization please contact us via call, text, or WhatsApp at 1-917-215-6826 or email [email protected].

For your convenience we have provided the contact information for technical support for content delivered by our certifying organizations. If you purchased a course directly from another provider listed below, please contact them.

AHA (1-888-242-8883 or [email protected])

ECSI (1-800-716-7264 or [email protected])

ASHI (1-800-447-3177 or [email protected])

ARC (1-800-RED-CROSS or [email protected])

TRANSFER: Switching from an online to an in-person course must be requested to see if it can be accommodated. Extra fees may be incurred if there was a difference in cost for the online course purchased directly from a certifying organization.

CREDIT CARD CHARGEBACK & DISPUTES

Definitions:

Cardholder – Person that controls, manages, and has authority over the payment method.

Responsible Party – Either the student or person associated with the student who has agreed to pay for the cost of the class

Actions: The responsible party, must make every effort to note the name and dollar amount that will appear on the cardholders bill and relay that information to avoid any misunderstandings. Charges placed in dispute by the cardholder because it was deemed fraud or could not be recalled, will carry a $25.00 processing fee in addition to the original charge.

PAYMENT

Payment Methods

The following methods of payment are accepted:

Check

Cash

Credit Card

Apple Pay

Venmo

CashApp

ACH

Educational Incentive Program (EIP)

Affirm

Klarna

Paypal Pay Later

Paypal Credit

Clearance of payment

Registration is considered complete and safe for the organization to deliver the content to the student as once a payment is no longer pending. Please refer to each item below for.

Checks – as a precaution payment must clear and not be listed as pending 3 days prior to the class start date.

EIP – Students can elect to apply EIP awards either by waiting for application approval and payment to be received by us before registering or pay the cost of the class upfront and be reimbursed by EIP.

Credit Card – payments made with credit card must complete being captured before a student can register for or starts a class. Payments made by credit card that are flagged by our processor will be considered invalid until fixed.

Cash – Students that pay for their registration with cash will receive a payment receipt. Bills over $20 will not be accepted for safety and security reasons.

Receipts

All students will receive an emailed payment receipt from one of our payment processors. This can be Quickbooks, Stripe, PayPal, Affirm, or Klarna.

Check payments – Please make checks out to Strengthening Opportunities Actions Resources. Mailing address: Strengthening Opportunities Actions Resources 7923 68 Avenue, Middle Village, NY 11379

Direct payments made via Venmo or CashApp

Payments can be made using Venmo or CashApp through our invoicing system, but if you would like to pay directly through the app please send payments to the following usernames: Venmo @soarforgrowthcs or Cashapp $soarforgrowth

CANCELLATIONS, RESCHEDULING, & REFUNDS

Please note that once you have registered for a class with us, it means that we have reserved both time and space in our schedule for you.

Application: This policy only applies to in-person and live online classes as online pre-recorded classes are considered asynchronous and can be completed at anytime without an instructor. For more information on online classes please see our E-learning & Online Courses policy.

Process: In order to cancel or reschedule, you must contact us during business hours Monday – Friday (9:00 am-4:00 pm EST) at 1-917-215-6826. If you are unable to reach us during office hours, please leave a voicemail to receive a call back and email us as a backup second attempt at [email protected]. Cancellation and rescheduling requests without proof of contact attempts, will not be honored and considered invalid. Please keep in mind we are closed for major holidays and religious observances including Good Friday, Palm Sunday, Easter, 4th of July (Independence Day), Labor Day, Memorial Day, Thanksgiving, Christmas Eve, Christmas, and New Year’s Day. Any attempts made on these days noted are considered outside of business hours and will not be processed or counted until the next business day.

Cancellations & Refunds

Cancellations made by the organization

Strengthening Opportunities Actions Resources reserves the right to cancel classes under unusual circumstances beyond our control including natural disasters, extreme weather conditions, inability to access facilities, or other causes that make it impossible for us to conduct the class. Students will be given the opportunity to reschedule without penalty or apply a credit to their account without expiration.

In order to run a class that allows for students to practice learned skills and content, their must be a sufficient amount of students present. When classes fall below a minimum of 3 students, it will be canceled and students will be notified at least 1 day in advance with a choice to reschedule without penalty or receive a full refund.

Advance notice requirements:

3 business days: If you cancel your registration with more than 72 hours before it is scheduled to take place and no materials have been sent to you via e-mail or regular mail, than you will be refunded 100% of your payment. The refund will only be given back in the same form it was made. Requests made after 72 hours will not be honored. The student can elect to reschedule for another date.

Rescheduling

Advance notice requirements:

3 business days: Students can reschedule enrollment for a live in-person or online class 72 hours or more before the start of the class without incurring a fee. **Must be during business hours, excluding holidays and observances.

1-2 business days: Rescheduling requests made during business hours 24 to 48 hours before the start of a scheduled class will incur a $35 fee. **Must be during business hours, excluding holidays and observances.

Day of rescheduling: Rescheduling requests attempted the day of will only be considered if there is another class scheduled on another date with space.

Rescheduled more than once: Rescheduling a class for a second time is not permitted out of respect for the time and effort of our instructors and administrative staff to coordinate classes. If a rescheduled class is missed a student will forfeit the entire cost of the class.
Refunds and credits will not be considered.

Exceptions: If extreme weather conditions exists which will inhibit all students and staff from ensuring the class takes place, then the class will be rescheduled without penalty.

SHIPPING POLICY

Students can request mailing of specific items including physical copies of certifications, cards, physical books, and learning materials. Shipments within the United States will be shipped via USPS. Processing times are 48 hours for all items in stock, which includes packaging the order to be handed to the carrier for delivery. Shipping options include USPS Priority Mail 2 -3 business days or USPS Parcel Ground 2 – 8 business days. If an item is not in stock and must be ordered, it can take an additional 1 – 2 weeks before an order can be processed and packaged.

Special Regions

Shipments to Guam, Virgin Islands, Alaska or Hawaii may require additional shipping charges. You agree to be responsible for any additional shipping and handling fees. If any additional shipping fees are required, you will receive a notification before your order is processed for shipping. Shipping is not currently offered outside of the United States.

Tracking and Insurance

All orders are shipped with tracking and insurance.

Signature Requirements

Depending on the content and value of the package, it may be sent with signature required. When a signature is required, someone 18 years or older must be present at the time of delivery to sign for the package.

Students are responsible for reshipping and return fees if a shipment is returned to us because it was refused or delivery attempts were unsuccessful. Packages that were shipped and returned can be picked up, but shipping and handling fees will not be refunded.

Last Updated: April 5, 2024